Booking & Cancellation Policy
Booking with JACE Ability and Transport is simple. Our team is here to make the process as easy as possible and ensure you receive the support and services that best meet your needs.
How to get started:
A simple process:
Contact us.
Discuss your needs.
Receive a confirmation.
Start your services.
Booking Notice!
We recommend making bookings at least 24 hours in advance to help us provide your preferred day and time.
While we will always do our best to accommodate urgent requests, bookings are subject to staff and vehicle availability.
Funding & Payment
We support clients who are:
NDIS participants
Aged care clients
Private clients
*Funding and payment arrangements will be discussed before services commence to ensure a smooth and transparent process.
Regular & Recurring Services
If you require ongoing support or transport, we can arrange regular bookings to provide consistency and peace of mind.
Whether you need daily, weekly, fortnightly, or customised services, we'll work with you to develop a schedule that suits your lifestyle and goals.
Cancellation Policy
At JACE Ability and Transport, we understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our team, as appointments and transport services are reserved specifically for you.
NDIS & Aged Care Services
The following cancellation fees apply to all scheduled NDIS and aged care support services:
Notice Provided
Cancellation Fee
more than 48 hours before the scheduled service
between 24 and 48 hours before the scheduled service
less than 24 hours before the scheduled service
no cancellation fee
25% of the scheduled service fee
100% of the scheduled service fee
*Where applicable, cancellation charges will be processed in accordance with your Service Agreement and relevant funding arrangements.
Private Transport Services
This policy applies to transport services that are not funded through the NDIS or aged care programs, including airport transfers, cruise transfers, corporate transport, weddings, special events, and private bookings.
Booking Confirmation
A 50% non-refundable deposit is required to secure all private transport bookings.
An invoice for the remaining balance will be issued 7 days prior to your scheduled booking.
Full payment must be received before the service is provided.
Cancellations
More than 48 hours' notice: No additional cancellation fee applies; however, the 50% booking deposit remains non-refundable.
Less than 48 hours' notice: The 50% booking deposit will be forfeited.
*If you need to change your booking, please contact us as soon as possible. We will make every effort to accommodate rescheduling requests, subject to availability.
How to cancel
If you need to cancel or reschedule a booking, please contact our team as soon as possible by phone or email.
Providing as much notice as possible allows us to offer the appointment or transport booking to another client and helps us continue delivering reliable services to our community.
If you have any questions about this policy, please don't hesitate to contact JACE Ability and Transport.