Booking policy.

Booking Process

 1) Email or call to request a quote 

2) Discuss details 

3) Place booking

4) An invoice will be emailed with payment details

5) A deposit is required to secure your booking time slot.

6) An email will be sent with booking details and driver details for your booking up to 2 days prior to your booking.

Payment Options

This can be paid in cash, direct deposit into our account or via credit card online via the invoice or over the phone.We accept Visa, Mastercard or Amex .

There are no credit card facilities in the buses. 

The balance is payable at least 1 day prior to travel. 

If you are using a credit card to pay the balance, this needs to be paid on the last business day before travel. 

Cancellation/Refund Policy

 No deposit refund if cancellation is up to 48 hours prior to booking date.
A 50% of the deposit is refundable if cancellation is made 7 days or more prior to booking date.
Refund will be paid via bank deposit or card refund (minus surcharge fee applicable) 

 Under the consumer guarantees, a consumer isn’t entitled to a refund or replacement if they change their mind or miss the travel service due to no fault of the travel service provider , example heavy traffic to destination, or late departure from Pickup point.

Airport Booking Policy

Booking Information Required:

  • Passenger name and contact details.

  • Flight information (flight number, arrival/departure time).

  • Number of passengers and luggage details.

  • Any special requirements (e.g., child seats, accessibility needs).

Advance Booking

  • Transport should be booked at least 7-14 days in advance to ensure availability.

  • Last-minute bookings may be accommodated but are subject to availability.

Passenger Responsibilities

  • Passengers must be ready at the designated pickup location  before the scheduled departure time.

  • It is the passenger's responsibility to ensure that flight information and date is accurate at the time of booking.

  • Agree to the booking time advised for pickup to ensure enough time to arrive at the airport to avoid missed flights.

  •  Passengers must contact us directly to request any changes to an existing booking , change in dates or flight details or delays.

  • Under the consumer guarantees, a consumer isn’t entitled to a refund or replacement if they change their mind or miss the travel service due to no fault of the travel service provider , example heavy traffic to destination, or late departure from Pickup point.