Frequently Asked Questions

A woman with glasses sitting in a wheelchair smiling at another woman who is leaning over and smiling back at her in a warm, well-lit room.

  • Our services

    • NDIS transport

      • Safe, reliable door-to-door transport for NDIS participants.

      • Trained, caring staff experienced in assisting people with disabilities and complex support needs.

      • Flexible booking to meet therapy, appointment and community participation schedules.

      • Assistance with mobility aids, secure wheelchair restraint systems and personalised support plans.

    • Community access

      • Supported outings to shopping, recreation, education, employment and social activities.

      • Goal-focused support to build independence, social connection and life skills.

      • Person-centred planning and consistent support workers to promote familiarity and confidence.

    • Household assistance

      • Everyday tasks to maintain a safe, functional home environment.

      • Meal preparation, laundry, bed making, shopping support and routine household tasks.

      • Support tailored to your NDIS plan goals and participant preferences.

    • Cleaning services

      • Regular or one-off domestic cleaning to maintain hygiene and comfort.

      • Tasks include vacuuming, mopping, dusting, bathroom and kitchen cleaning.

      • Works can be scheduled around participant routines and support needs.

    • ASTP transport (Assisted School Travel Program)

      • Experienced in transporting children with disabilities and behavioural needs to and from school.

      • Over 30 years delivering ASTP services under NSW Department of Education contracts.

      • Staff trained in behaviour support, safety protocols and child-centred care.

      • Consistent pick-up/drop-off routines and communication with parents/carers and schools.

    • Gardening services

      • Basic garden maintenance to keep outdoor areas safe and accessible.

      • Mowing, weeding, pruning, leaf removal and tidy-ups tailored

    • Deep sector experience: With more than 30 years partnering with the NSW Department of Education through the Assisted School Travel program, JACE Transport has extensive, practical knowledge of transporting children with disabilities and complex behavioural needs. That long history means we understand safety protocols, school processes and effective communication with families and support teams.

    • Highly trained, carefully vetted drivers: All our drivers are subject to rigorous screening, including background checks, qualifications and ongoing training in disability support, behaviour management and safe vehicle operation. We hire and retain drivers who combine professionalism with compassion.

    • Person-centred care: Every passenger receives respect and dignity. We tailor our approach to each child’s needs — from mobility assistance and behavioural supports to communication strategies — working closely with families, schools and support coordinators to deliver reliable, consistent care.

    • Flexible and budget-aware service: We work with a range of funding arrangements, including NDIS packages, to provide transparent, cost-effective transport and attendant care solutions. We’re happy to discuss options that fit your budget and support plan while keeping quality and safety front of mind.

    • Reliability and continuity: Longstanding relationships with schools, families and support services allow us to deliver dependable routes and consistent staffing, which is vital for children who benefit from routine and familiar carers.

    • Compliance and safety focus: Our fleet and procedures meet all relevant safety and regulatory standards. Regular vehicle maintenance, incident management protocols and continuous improvement practices ensure a safe journey every time.

    • Collaborative approach: We communicate proactively with families, schools and allied professionals to coordinate transport plans, share relevant updates and adapt services as needs change.

    JACE Transport combines specialised experience, rigorous staff standards and a flexible, client-focused approach to deliver safe, respectful and dependable transport for children with disability and complex needs.

  • When Choosing a NDIS Provider Look At Connections

    1) One who Understands Your Goals

    2) A Provider who can Communicate with You Clearly

    3) Make You Feel Comfortable

    4) Treats You With RESPECT

    5) Connection really is everything. When it feels right, everything else becomes easier.

  • NDIS transport funding provides financial support to participants who cannot use public transport due to their disabilityIt helps pay for taxis, ride-shares, or support worker transport.

    Eligibility: To get funding, you must show that your disability prevents you from using public transport (e.g., train, bus) independently.

    What it Covers: Costs for getting to work, school, or community activities. It generally does not cover travel for non-disability purposes

  • A support worker can make life much easier for a participant by helping them feel safe, independent, included, and confident in everyday life. The exact support depends on the participant’s needs, goals, and preferences, but here are some important ways they can help:


    Encouraging the participant to do things for themselves where possible
    Teaching life skills such as budgeting, catching public transport, or using technology

    A good support worker:
    Treats participants with dignity and respect
    Listens carefully
    Is reliable and honest
    Understands boundaries
    Focuses on the participant’s goals and choices
    Builds trust over time

  • Absolutely. We can assist with transport and provide support during appointments, shopping trips, social outings, and community activities.

  • Yes. Our supports are designed to help participants build independence, increase community participation, and achieve their individual goals.

  • Yes. We have wheelchair-accessible vehicles to accommodate participants with mobility needs.

  • We recommend booking at least 24 hours in advance to ensure availability.

  • We are always interested in hearing from caring, reliable people who are passionate about supporting others. Visit our Careers page to view current opportunities.

    What roles do you recruit for?

    • Support Workers

    • Drivers

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What Our Clients Say

“The team is always punctual, friendly and genuinely supportive. Highly recommended for NDIS transport services.”

"The transport service great. The driver was friendly, helpful, and made the journey comfortable from start to finish.”

    • Sydney

    • Parramatta

    • Blacktown

    • Penrith

    • Hills District

    • Northern Beaches

    • Western Sydney

  • Yes. We support eligible NDIS participants and work with self-managed, plan-managed, and (if applicable) NDIA-managed participants.

    NDIS Provider Number: 432 052 100

    • 25+ years experience

    • fully insured

    • Working With Children checks

    • trained support staff

    • NDIS-focused care

    • safe accessible vehicles

  • Simply contact us by phone, email, or through our website. We'll discuss your goals, answer your questions, and arrange a service that suits your needs.

  • Yes. We aim to match participants with support workers who suit their needs, goals, and personality.

A man helping a person in a wheelchair get into a white van in a park or outdoor setting during daytime.

“JACE Transport has been reliable, caring and professional. Their support has made daily transport much easier for our family.”