Privacy Policy
Last updated: August 2026
JACE Transport Pty Ltd (“JACE Transport”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, hold, use and protect personal information and how you can contact us about your personal information or a privacy concern.
1. Personal information we collect
Depending on your relationship with JACE Transport, we may collect personal information such as:
your name;
email address;
telephone number;
company or organisation;
job title or position;
customer and enquiry information;
information you provide when communicating with us;
mailing list and marketing preferences;
employment and recruitment information, including resumes, qualifications, employment history and information provided during the recruitment process; and
other information you voluntarily provide to us.
We aim to collect only the personal information reasonably required for our business activities.
2. How we collect personal information
We generally collect personal information directly from you, including when you:
contact JACE Transport with an enquiry;
become or enquire about becoming a customer;
complete an online form;
scan a QR code and complete a JACE Transport sign-up form;
subscribe to our mailing list;
communicate with us by email, telephone or other channels;
apply for employment with JACE Transport; or
otherwise provide information to us.
3. How we use personal information
We may collect, hold and use personal information for purposes including:
responding to customer enquiries and requests;
communicating with customers and prospective customers;
managing our customer relationships;
providing information about JACE Transport and our services;
sending news, updates, announcements and marketing communications where you have consented or where otherwise permitted;
managing mailing-list subscriptions and preferences;
processing employment applications and managing recruitment;
managing employment-related matters; and
operating and administering our business.
4. Marketing communications
Where appropriate, JACE Transport may use your contact information to send you news, company updates and marketing communications.
Where required, we will obtain your consent before sending marketing communications.
You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary for non-marketing purposes relating to your relationship with JACE Transport.
5. Storage and security of personal information
JACE Transport Pty Ltd stores business records and personal information electronically using Microsoft OneDrive and other Microsoft 365 services, where applicable.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
Access to personal information stored within JACE Transport's systems is restricted to authorised JACE Transport staff who require access for legitimate business purposes.
We use appropriate administrative and technical safeguards available through our information systems to help protect the information we hold.
6. Disclosure of personal information
JACE Transport does not sell personal information.
Personal information is primarily accessed by authorised JACE Transport staff for legitimate business purposes.
We may also use third-party technology and service providers, including Microsoft, to provide services such as cloud storage, email and business systems.
We may disclose personal information where required or authorised by law or where reasonably necessary for the operation of our business.
7. Data location and residency
JACE Transport Pty Ltd uses Microsoft OneDrive and Microsoft 365 services to store and manage business information, including personal information.
JACE Transport's Microsoft 365 data location and residency is within Australia.
We take reasonable steps to ensure personal information stored within our Microsoft environment is handled securely and in accordance with applicable Australian privacy requirements.
While JACE Transport's Microsoft 365 data is hosted within Australia, certain service providers or technology services may process information outside Australia where necessary to provide their services. Where applicable, JACE Transport will take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
8. Accessing or correcting your information
You may contact JACE Transport to request access to personal information we hold about you or to request that inaccurate, incomplete or out-of-date information be corrected.
We may need to verify your identity before processing a request.
To make an access or correction request, please contact:
JACE Transport Pty Ltd
Email: [insert privacy/contact email]
Phone: [insert phone number]
Address: [insert postal/business address]
9. Privacy enquiries and complaints
If you have a question or concern about how JACE Transport has handled your personal information, please contact us using the details below.
We will review your enquiry or complaint and endeavour to respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to this Privacy Policy
JACE Transport may update this Privacy Policy from time to time to reflect changes to our business practices, systems or legal obligations.
The latest version will be made available through our website or other appropriate channels.
11. Contact us
For questions about this Privacy Policy or how JACE Transport handles personal information, please contact:
JACE Transport Pty Ltd
Privacy Contact: Director, Julie Sullivan
Email: info@jacetransport.com.au
Phone: +61 0401 677 823
Address: Unit 4, 18 Precision Place, Mulgrave, 2756